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Please read the Frequently Asked Questions section below before contacting us as they may answer your question(s). If you still need assistance, please fill out our Contact form.
Frequently Asked Questions
Answers to general questions about skin care. |
Answers to our Frequently Asked Questions about Dermalactives. |
How to use Dermalactives for best results. |
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General Questions
How do we get wrinkles?
The skin has several layers - the epidermis, dermis and sub-dermis. The dermis contains the proteins that keep the skin taut and springy. Sun is the major cause of skin damage. As we age (everyday wear and tear), and as our skin is exposed to environmental stresses, the collagen and elastin proteins in our skin begin to break down creating voids and gaps. These "gaps" are wrinkles. Another cause of wrinkles is the skin’s ability to repair itself. As we age the skin’s ability to create healthy cells slows down causing wrinkles.
What is Collagen and why do we need more of it?
Collagen is a natural protein, produced by your body, which resides in the dermis. Collagen is a necessary protein to help your skin maintain its durability and resilience. Without it, your skin will not remain taut, and wrinkles will form.
What about injectable collagen?
Until now, the only effective method of delivering collagen to the regenerating lower layers of the skin has been very expensive and invasive injections, which must be administered by a trained professional. We know that these collagen injections work. Now, it is no longer necessary to endure the painful and very expensive injections. That is the reason Dermalactives night time treatment is such an incredible discovery.
What is Elastin?
Elastin is a natural protein, produced by your body, which resides in the dermis and sub-dermis, or lower two layers of the skin. Elastin is a necessary protein to help your skin maintain its flexibility. Without it, your skin will not remain taut and springy, and wrinkles will form.
Product Questions
Night Time Treatment
How does Dermalactives night time treatment work?
Dermalactives night time treatment uses a revolutionary delivery system to penetrate the layers of the skin. This proprietary system delivers natural collagen and elastin proteins deep into the lower layers of the skin, in order to nourish, replenish and regenerate your skin. See the How it Works section for more details.
What is Dermalactives night time treatment secret?
Dermalactives night time treatment contains a special polymer that enables molecules to be transported through the skin. It is this biopolymer's affect on these large molecules that enable them to bind and transport themselves through the skin - without a needle - and fill the voids created by the natural aging process.
Are there any side effects with Dermalactives night time treatment?
Dermalactives night time treatment is composed of entirely all-natural, pharmaceutical grade ingredients. There have been no side effects noted in testing.
How much should I use? Can I overuse?
No, you cannot overuse. Dermalactives night time treatment works best when used liberally. Apply Treatment very liberally at bedtime, and leave it on for at least 30 minutes. Best when left on overnight.
How long does Dermalactives night time treatment last on your wrinkles?
The collagen and elastin molecules will penetrate into the lower-layers of the skin and remain there for a number of days. The true benefits come from a regimen of applications, continually nourishing and feeding the skin at least every-other day. The more you use Dermalactives night time treatment, the more lasting your results will be.
Are the ingredients natural and safe?
Dermalactives night time treatment is composed of entirely all-natural, pharmaceutical grade ingredients. Yes, they are safe.
I do not think my Dermalactives night time treatment is working. I have been using it for 3 weeks and I am not seeing results.
It has been our experience that people, who are not seeing results within a 2-3 week time frame, are using the product too sparingly. Dermalactives night time treatment works best when used liberally. It is not possible to overuse it. Apply Dermalactives night time treatment very liberally at bedtime, and leave it on for at least 30 minutes. Best results occur when left on overnight.
What are the ingredients of Dermalactives night time treatment?
Water, PVP, Emu Oil, Hydrolyzed Elastin, Glycerin, Coconut (Cocos Nucifera) Oil, SD Alcohol, Polysorbate 20, Algin, Hydrolyzed Collagen, Indol-3 Acetyl Phenyalanine, Ethoxydiglycol, Aminomethyl Propanol, Aloe Barbadensis Leaf Juice, Thioctic Acid, Ascorbyl Palmitate, DMAE Bitartrate, Phospholipids, Phenoxyethanol, Methylparaben, Ethylparaben, Butylparaben, Propylparaben, Isobutylparaben
Can younger people use Dermalactives night time treatment?
Many factors influence the skin’s tendency to wrinkle only one of which is age. Our environment, sun, stress, diet, even our emotions all affect how our skin holds up, as we get older. The Dermalactives products are for people of any age with wrinkles they would like to eliminate.
Does your night time treatment contain a fragrance?
Our Dermalactives night time treatment is unscented. Throughout all of our research we found that most women preferred unscented creams for the face, so we have kept ours fragrance-free.
Is the treatment supposed to remain tacky once applied to your skin?
Yes! Our special polymer that enables the Dermalactives night time treatment formula to work is actually the ingredient that makes it tacky. One of the things you can do to alleviate the tackiness is to wait 30 minutes after applying the treatment and then apply your Dermalactives night time treatment Moisturizer over the treatment before going to bed. The moisturizer will cut down on the tackiness of the treatment as well as add to the effectiveness of the treatment overall.
Can I use Dermalactives night time treatment products with other skin-care products?
We tested Dermalactives night time treatment on women with and without the use of other products and we believe Dermalactives night time treatment works best when allowed to work without the interference of other products. If you are reluctant to give up your current products, they can be used in conjunction with Dermalactives night time treatment, however they must be used in the correct order. Alpha and beta hydroxy acid skin creams are designed to exfoliate or remove the top layers of the skin, while Dermalactives night time treatment products are designed to put back the collagen and elastin your skin has lost with age and environmental stresses. Therefore, the products should not be used at the same time, but they can be used in sequence. You can use alpha and beta hydroxy acid creams first and then after removing any residue, you can follow the protocol for the Dermalactives night time treatment products. If you were to use Dermalactives night time treatment before using the hydroxy acids, it would interfere with their effectiveness.
Moisturizer
What are the ingredients of Dermalactives Moisturizer?
Water, Cyclopentasiloxane, Glycerin, Stearic Acid, Octyl Palmitate, Mineral Oil, PE – 100 Stearate, Glyceryl Stearate, Myristyl Alcohol, Butyrospermum Parkii (Shea Butter), Ethylhexyl Methoxycinnamate, Polyacrlamide, C13-14 Isoparaffin, Laureth-7, Triethanolamine, PEG-40 Stearate, Beeswax, Stearyl Alcohol, Cetyl, Alcohol,Tocopheryl Acetate, Retinyl Palmitate,Thioctic Acid, Indol Acetyl, Phenylalanine, Ethoxydiglycol, Ascorbyl Palmitate, Phospholipids, Hydrolyzed Collagen, Hydrolyzed Elastin, DMAE Bitaratrate, Glycolic Acid, Fragrance, Methylparaben, Propylparaben, Disodium EDTA, Diazolidinyl Urea
Will the moisturizer help eliminate my wrinkles?
YES. Ours studies have shown that the daily use of the moisturizer can make a difference. The moisturizer contains a lower concentration of the active ingredients found in the treatment.
Product Usage
How does Dermalactives Daytime Treatment work?
Dermalactives Daytime Treatment temporarily tightens the skin thereby reducing appearance of wrinkles. The treatment will dry clear.
How many applications will it take to remove all wrinkles?
This varies by individual. Apply a very thin layer and let dry. You can apply multiple layers until you achieve your desired result. Again, apply thin layers and let dry between applications.
Should treatment be applied over or under makeup?
Daytime Treatment can be applied over or under makeup. Without foundation and after moisturizing dab treatment under eye starting from the inner corner and work outward applying evenly. Then apply makeup
With foundation mix a drop or two of Daytime Treatment with foundation and apply evenly.
Daytime Treatment can also be applied directly over makeup. Apply a thin layer evenly over make up.
What if treatment dries too tight?
If you find the treatment feels too tight simply apply a small amount of moisturizer or foundation on top of treatment.
What causes a white residue?
You have used too much treatment or you have not moisturized prior to use. Apply a thin layer and let dry. Apply additional layers if necessary.
What causes a puckering effect at the edges of application?
Application may not have been evenly applied.
How does the pump work?
Break the safety tab and push activator down and release VERY slowly two times to activate the pump. Pump can also be shaken to activate.
Technical Questions
How do I place an order?
When you are done, click “checkout” to place your order. During checkout, you will be asked to provide:
• Your first and last name
• Your e-mail address
• Billing and shipping address
• Phone number
• Your credit card type, number and expiration date
Can I change my order during checkout?
Yes, as long as you do not click the “submit order” button, you can review or update your order at the “review order” page.
Can I purchase by phone?
We do not take phone orders at this time.
Ordering
How can I be sure my order has been received?
Once you click “submit order” on the final order page, we will send you an “Order Confirmation E-mail” to the e-mail address that you have provided to us. On your “Order Confirmation E-mail”, you will also have your user name and password so that you can log in to your account and see the status of your order.
What forms of payment does Dermalactives, Inc. accept?
We accept the following payment methods: Credit Cards - Visa, Master Card, American Express and Discover. Our shopping cart is VeriSign secure. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.
What if I don't have a credit card?
You can place an order using a check or money order, simply print out the order page and mailing it in. Please do not send cash.
Please send the money to:
Dermalactives
8501 Bash Street Suite 1100
Indianapolis, IN 46250
* Please note that order will be held 3 – 7 business days before shipping
When will my credit card account be charged?
Once your credit card has been charged, your order will be shipped out within the same business day.
Why is this dollar amount shown on my statement?
The charge on your statement reflects the item price, shipping and handling charge and an installment charge if you purchased an item with a payment option.
Sales Tax
We are required to collect tax in Florida.
When will my order arrive?
Most orders will arrive within 3 – 5 business days from your initial order. We allow 1 - 2 business days to process your order.
Please note when paying by online check your order may be held for a period of 7 – 10 business days to allow funds to clear through your financial institution. If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.